FAQs
Below are answers to common questions we are asked about our campus lifestyle at Heritage Place. What is the dining program? Our dining program includes two meals per day which are included in the monthly services fee. Continental breakfast, lunch, and dinner are served in the Main Dining Room. The dining program uses a cafeteria-style system that offers freedom of choice. All menus are prepared by a registered dietician with selections for special diets. Residents in the Independent Living Plus program receive three meals per day in their service fee. Residents in Assisted Living receive three meals per day, plus snacks. All meals are served in the dining rooms with staff service available. Special diets, such as Low Cholesterol, Low Fat, Low Salt, and Modified Diabetic, are recognized and approved by the registered dietician. May I bring guests to the dining room? Yes. Guests are always welcome. Usually, the dining room manager will have some space for guest meals that have not been reserved in advance. However, to ensure that good service is provided, it is recommended that you make advance reservations for your guests. The dining room manager is able to accommodate additional guests when advance reservations have been made. For those without reservations, seating is determined by space and staff availability. A private dining room is available for special events, birthdays, and family celebrations. Please contact the dining services director to make reservations and menu selections. May I purchase additional meals? Yes.  Additional meals are available at the posted rates. You may lower this cost by purchasing any extra meals you desire monthly in advance. This substantially reduces the cost of meals. For example, if you wish to have lunch every day, notify us at least one month in advance, and daily lunch will be provided for you at a fixed monthly cost. The cost is lower because we can provide better food service staffing and preparation with known quantities. Many people choose to purchase three meals per day in the dining room. How are meals served in the dining room? We have several seating times available. Reservations for specific times and tables are available. Meals are typically served cafeteria style with buffets and wait service provided on special occasions. Residents in Assisted Living receive table service three meals per day. Is meal service to my home offered? Yes. Meals can be brought to the home of the resident for a posted service fee (to cover the labor and material costs for the delivery and later removal). This service is typically utilized during a short-term illness. Is the dining room open to the public? Yes. The Main Dining Room is open to the public. Residents of Heritage Place have first priority with a reservation system for guests. What healthcare is available? Heritage Place offers an enhanced program for apartment homes with services contracted through a licensed Home Care agency, Respite Care in our licensed Assisted Living suites for those recovering from a temporary illness, and Assisted Living for those with needs that must be met with 24-hour oversight. How does healthcare integrate into the campus? Appropriate levels of care are offered according to state licensure and registry throughout the campus. How is the healthcare staffed? Heritage Place is supervised 40 hours per week by licensed nursing personnel, who oversee a staff of certified med techs, and certified nurses’ aides, who provide assistance with activities of daily living 24 hours a day. Does the healthcare unit accept Medicaid or Medicare? No. However, eligible veterans are encouraged to look into VA assistance for medications and room and board. What is the monthly services fee? The monthly services fee is an all-inclusive fee that is paid monthly by residents on the retirement campus. The monthly services fee includes all of the 15 or so monthly bills you pay in your own home.  Examples are electricity, cable, TV, water, sewer, lawn maintenance, housecleaning, bathroom and kitchen detail cleaning, emergency system monitoring, two meals per day, scheduled transportation, entertainment, and activity functions, as well as concierge services. In the Independent Living Plus program, residents have staff assistance for reminders and scheduling 12 hours per day, and assistance for aides to daily living through the Home Care Company. In the Assisted Living program, residents receive 24-hour oversight and assistance with all ADL’s from trained and certified staff members. How often and by how much are monthly services fees adjusted? Monthly services fees are adjusted on an annual basis, absent any unusual event. Typically the monthly services fee is adjusted for the following year in January. Residents are provided a minimum of (60) sixty days advance notice of any adjustment in the monthly services fee. We are very sensitive to the need to keep cost increases as low as possible. Residents are consulted with and are encouraged to be involved during our annual budgeting process held in September and October. Is smoking permitted? Heritage Place is a non-smoking facility. Residents are permitted to smoke in the designated areas. Do you have laundry and dry cleaning services? Laundry of flat linens is provided in the resident’s monthly services fee. Personal laundry can be provided at posted rates. Concierge services can arrange for dry cleaning at the resident’s expense. Do you have a resident’s assistance fund? Not at this time. What is the charge for two people to live in an apartment home? The second resident pays an additional monthly services fee at the currently posted rate. This fee covers the cost of the dining plans for the campus, the Wellness Program, activity programs, and other services offered to residents of the retirement campus. May I have guests stay in my apartment home? Yes. We encourage you to invite guests to visit and stay with you. It is your home. Do you have guest accommodations? Yes. Fully furnished apartments are available for overnight stays. The receptionist will be pleased to make your reservation. Rates are available from the receptionist. What emergency systems are in the apartment home? There is an emergency call system in each home. The emergency call system is wired to a 24-hour monitoring station at the Reception Desk in Independent Living that is monitored 24 hours per day. Each apartment features an addressable smoke, fire, and heat detector system connected to the central fire alarm panel, which alarms internally and transmits to the Fire Department 24 hours per day. The system activates both horns and strobes throughout the community. What transportation services are provided? The campus provides scheduled transportation as a part of the monthly services fee. On-request transportation is charged at the currently posted rates. The campus has a mini-bus with wheelchair lift available for transporting people to events, shopping, and errands. You do not need to be able to drive or have an automobile to live on campus and enjoy the campus lifestyle. What is the Wellness Program? The Wellness Program on our campus is a complete and holistic program designed to promote the physical, emotional, and psychological health of each resident. The dining, activities, social, spiritual, and healthcare programs are all designed to work together toward improving the quality of life for each resident.  We particularly support the socialization and involvement of the resident’s friends and family in our campus lifestyle. We have local consulting physicians and pharmacists, as well as a dietician and physical therapist that assist in managing our Wellness Program. A monthly newsletter and calendar of events are provided in advance of the month to each resident. Are there recreation areas available? Yes, the community provides lobbies designed for movie viewing, game and card playing, an outdoor patio, library, arts and crafts, mini store, and more. What social events and activities are available? There is a full-time resident services director whose mission is to create events in which you will enjoy participating. Our campus lifestyle will provide you with the opportunity to make many new friends and do many exciting, fun things. There is a complete social and activities program on campus. You may choose to participate as much or as little as you wish. Most activities are free of charge and are included in the monthly services fee. There are special events, such as overnight trips to a distant theatre or opera, which may involve an extra charge.  Do you have a beauty shop and/or barbershop? Yes.  A full-service beauty shop is located on the campus and is staffed with a licensed beautician/barber. The service hours and fees are posted. What Internet services are available? Internet services and World Wide Web access are provided free of charge to each resident. Each resident at the campus has access to create his/her own email address. There is no charge for this. A computer and printer are located in the library on the second floor for your use. If you do not desire to use email, the receptionist will download your email daily for you and place a “hard copy” in your mail box (i.e.: your family and friends may use email to communicate with you and you will receive it). We typically have both scheduled and “on-demand” training in email, Internet, and computer usage. These classes are taught in the library. Internet access is provided free of charge through a DSL line. What is required to live in an apartment home? An agreement between you and the campus will be signed. The Occupancy and Residency Agreement is similar to a lease. The Occupancy and Residency Agreement details the service obligations that Heritage Place agrees to provide to you, as well as the requirements that you must meet in order to live in the apartment. What is the term of the Occupancy and Residency Agreement? The term is month-to-month for as long as you want. You may live in your apartment home as long as you desire to stay there and continue to be a resident pursuant to the terms of the Occupancy and Residency Agreement. Is there an endowment or entry fee required? There is no endowment or entry fee requirement. The equivalent of one month’s rental payment as a security deposit and a monthly services fee is all that is required. How much may I customize my apartment? You may do any custom interior decorating which you may desire at your own expense. Other customizations may require prior approval of the executive director. Is covered parking provided? No. What happens to my payment for the Occupancy and Residency if I change my mind? You will receive a refund in full if you choose not to move into your new apartment home.
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